Last Updated: 05/2/2022.
As a Participant of an Organization, your purchases made through the Sites and Services will help support your Organization. To help us identify your Organization, RR has issued your Organization with an Organization Enrollment Code. You agree that the Organization Enrollment Code is confidential and may only be divulged and shared with other Participants of the Organization. You agree that you will not post it in a public place where others can access it.
You must manage all products received and in your possession, such as gift cards, responsibly. These products have cash value and many are not replaceable. RR is responsible for these products until they are delivered to you or to your organization by a carrier designated by RR. Upon receipt by the Organization, its representative, or yourself, RR no longer has any responsibility for such products.
To help us provide the best service and experience possible, you are required to quickly notify us of any problems you may have with the Sites and Services, the products and gift cards, or of any suspected or known attempted or actual fraud, theft, or other criminal activity associated with the Organization’s fundraising program or the Sites and Services.
2. PLACING ORDERS
You agree not to place any orders without having the funds to cover them. If orders placed within a 24-hour period amount to more than $10,000, you must complete a FinCEN Information form that will be provided when placing the order. You agree to provide any further financial or identity confirmation information as reasonably requested by RR or as required by law.
You agree to pay for any orders you place either by cash or check directly to your Organization, or pay RR by linked bank account or credit card.
Linked Bank Account
A linked bank account is a convenient way for Participants to pay their Organizations for a Participant order placed online, at the time you place the Participant order. Payment will be electronically deducted from the Participant’s designated bank account, and RR will accept the Participant’s payment on behalf of the Organization.
There is an enrollment process for Participants to submit their bank account information and then verify the correct entry of that information. When choosing to pay with a linked bank account, RR will debit your bank account the day the order is placed for the amount of your order plus a small fee displayed at checkout.
Participants may have the option to pay via credit card. Your credit card will be charged for the amount of your order plus a fee displayed at checkout.
Participants can also pay the Organization, and will have the option to select the method of payment with each separate order, during the checkout process.
Linked bank account and credit card payments are made to RR on behalf of your Organization. If a Participant pays for his or her order with a linked bank account or by credit card, and their payment is returned or rejected for any reason, one of the following actions will be taken:
- If a Participant order has not processed, we will cancel the Participant order. Effective 3/12/2020, we will charge the family a returned payment fee of an amount up to $30. If we are not able to collect the fee from the family’s linked bank account, we will charge the Organization a return fee of an amount up to $30. The Participant shall be responsible for reimbursing the Organization this charge; or
- If the Participant order has processed, effective 3/12/2020 we will attempt to debit the Participant’s linked bank account up to 3 times, if possible. All second and third attempts will also include a returned payment fee of an amount up to $30. If we are not able to collect payment for the order and/or the return fee from the family’s linked bank account, we will charge the Organization for the face value of the order, plus a return fee of an amount up to $30. The Participant and Organization will be notified, and the Organization shall be responsible for collecting the face value of the order and the return fee from the Participant.
RR will not ship or deliver any of your physical gift card orders that are designated to be sent to the Organization unless or until your Organization approves and releases such orders. Orders for eGift cards, reloads of previously purchased physical gift cards, and physical card orders that are shipped directly to you (‘Ship to Home’ orders) that are paid for with a linked bank account or by credit card, will be released automatically. RR is not liable to you or others for any harm caused by your Organization’s failure to approve or release your order.
Deliveries of physical gift card products may be made to the Organization directly, with the Organization being responsible for delivering the gift cards to you. RR will be responsible for the products until they are delivered to your Organization. Upon receipt by the Organization, the Organization will be responsible for all products. RR will be responsible for physical gift card orders designated to be shipped directly to you up until the time they are delivered to the address designated on the order.