Last Updated: 05/2/2022.
As part of the successful enrollment of an Organization, RR will provide an Organization Enrollment Code to the Coordinator to help facilitate ordering of products by Participants. The Organization Enrollment Code is confidential and may only be divulged and shared with other Participants of the Organization. The Organization agrees that it will not post it in a public place where others can access it. The Organization is responsible for all orders placed by those using the Organization Enrollment Code.
You will find easy-to-understand information and FAQs on our Sites, including information directed specifically to Participants. We encourage you to take advantage of these resources to maximize your fundraising efforts. However, the Organization is ultimately responsible for communicating program details to its Participants and answering their questions as needed.
Organizations must manage all products in their possession, such as gift cards, responsibly. These products have cash value and many are not replaceable. RR is responsible for these products until they are delivered to you by a carrier designated by RR. Upon receipt by the Organization or its representative, RR no longer has any responsibility for such products.
To help us provide the best service and experience possible, you are required to quickly notify us of any problems the Organization or its Participants may have with the Sites and Services, the products and gift cards, or of any suspected or known attempted or actual fraud, theft, or other criminal activity associated with the Organization’s fundraising program or the Sites and Services.
2. PLACING ORDERS
For quick and easy ordering, most Coordinators use RaiseRight.com to aggregate Participant orders. You can also place an order for your Organization on RaiseRight.com. To place an order by phone, call 800.727.4715 Option 2.
When you place your order before 2:00 p.m. ET, orders typically leave our offices no later than the following business day. Orders placed after 2:00 p.m. ET typically will leave our offices no later than the second following business day. For example, if you placed your order before 2:00 p.m. on Monday, it would typically ship no later than Tuesday afternoon. See RR's Turnaround Schedule for shipping options and details. During the Christmas holiday season and at other times of year, this turnaround schedule is subject to change.
The Organization is required to pay for any orders they place with us, whether online or on the phone. Orders paid for by check will be held until we receive the check. ACH orders will be fulfilled within our regular delivery times. Orders will not be fulfilled without funds being available to cover their payment.
Electronic Funds Transfer (ACH)
Since payment must be received for all orders before they can be released for shipment, most Organizations use ACH payment, or electronic funds transfer, to speed delivery of their orders. When an Organization authorizes ACH payment, the Organization agrees that RR may debit the Organization’s bank account for the exact amount of the order on the day it is placed, and you agree to be bound by the operating rules of the ACH Network.
The Organization can also choose to pay by check, although this often adds several days to the turnaround time. Returned checks for non-sufficient funds will be assessed a fee of up to $30 in addition to payment of the check.
Participant Online Payments
A linked bank account is a convenient way for Participants to pay their Organizations for a Participant order placed online, at the time they place the Participant order. Payment will be electronically deducted from the Participant’s checking account, and RR will accept the Participant’s payment on behalf of the Organization. Once a Participant has successfully linked their bank account and verified his or her bank account information, the Participant will have the option to pay for orders with an electronic debit of that bank account. When choosing to pay with a linked bank account, RR will debit their bank account the day the order is placed for the amount of their order plus a small fee displayed at checkout.
Participants may have the option to pay via credit card at the time they place the Participant order. When choosing to pay by credit card, the Participant’s credit card will be charged for the amount of the order plus a fee displayed at checkout.
RR will accept the Participant’s linked bank account or credit card online payment on behalf of the Organization. The Coordinator is notified of the Participant’s order and the order for physical gift cards will be delivered after the order is released by the Coordinator. Orders by Participants for eGift cards, reloads of previously purchased physical gift cards, and physical card orders that are shipped directly to the family (‘Ship to Home’ orders) will be fulfilled immediately, with no Coordinator action, when paid for online.
Participants can also pay the Organization, and will have the option to select the method of payment with each separate order, during the checkout process.
Family Online payments are made to RR on behalf of your Organization. If the Participant payment is returned or rejected for any reason and RR is not able to collect the funds from the family’s bank account or credit card payment, one of the following actions will be taken:
- If a Participant order has not processed, we will cancel the Participant order and charge the organization a returned payment fee of an amount up to $30. The Participant shall be responsible for reimbursing the Organization for this charge; or
- If the Participant order has processed, we will charge the Organization for the face value of the order, plus a returned payment fee of an amount up to $30. The Participant and Organization will be notified, and the Organization shall be responsible for collecting the face value of the order and the return fee from the Participant.
All organization gift card orders will be shipped to the Organization’s address on record via a carrier designated by RR. RR is responsible for the order while in transit, and an authorized signature will be required upon delivery. You can choose from several delivery options. Click here to learn more about RR's shipping options.
You are required to provide RR with a valid delivery address where someone will be available to sign for orders when delivered. Orders cannot be picked up at our offices.
On the very rare occasion that we temporarily run out of a particular product, we will place the item on backorder and ship it with your next order. If you do not place your next order within 10 business days, we will ship the backorder at that time. Unusually large or urgent backorders may be shipped earlier at our discretion.